In the event of any incident, a report can be made to our 24-hour emergency hotline. Our patrol supervisors will be sent to the scene immediately to take any necessary actions according to the standard procedures. Prior to the commencement of any services a security audit and need assessment is carried out in order to ascertain the optimal solution for a particular customer. Once a contract commences, customers are allocated to an account manager and provided with regular reports, records of supervisory visits and detailed feedback relation to the designated location.